Troubleshooting printing to FileCabinet CS from non-CS Suite applications

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You can use the FileCabinet CS Print Driver (installation is optional) to print to FileCabinet CS from non-CS Suite applications, like Microsoft Office products, Adobe, your web browser, and more.

The following is a list of some common scenarios that indicate an improper configuration, or frozen temporary file.

  • Nothing occurs when printing and/or the FileCabinet CS Document Driver dialog does not open.
  • An error message related to printing is displayed.
  • The document does not appear in the appropriate location.
  • You are prompted to sign into FileCabinet CS each time you print. Refer to the Reinstalling the FileCabinet CS print driver section to resolve this issue.

Note: Some of the steps in this article do not apply if you are working in the Virtual Office CS or Software as a Service (SaaS) environment. See Troubleshooting the FileCabinet CS Virtual Office print driver for details specific to troubleshooting issues with FileCabinet CS in a Virtual Office CS or Software as a Service (SaaS) environment.

Clear Print Jobs and Temporary Files

Reset Pending activity

FileCabinet CS provides an option to reset pending print activity when it is detected by the application.

  1. Select Help, Repair, then Misc.
  2. Select Reset Print Jobs and attempt to print non-CS Suite documents again.

    Note: These options are not available if FileCabinet CS does not recognize that there is pending activity.

Delete temporary FileCabinet CS print files

If the pending print activity is not present in FileCabinet CS, you can use the following steps to manually clear temporary files that exist to resolve the issue.

  1. Browse to X:\WinCSI\FcabSys\TmpPrn, where X:\ is the drive to which FileCabinet CS is installed.
  2. Delete the <UserID> folder if it exists, (where <UserID> represents the ID of the user experiencing the printing issue).

    Note: In future print jobs, FileCabinet CS recreates this folder automatically, as needed.

  3. Print the non-CS documents again.

Restart the Print Spooler

In some instances, a best practice is to clear the print spooler on your workstation, which can be done by stopping and starting the service.

  1. Open Control Panel.
  2. Select Administrative Tools.

    Note: The options that are available depend on whether Control Panel is in Category, Small icons, or Large icons view mode.)

    • In Category view, select System and Security, and then Administrative Tools.
    • In the Small or Large icons view mode, choose Administrative Tools.

    In Windows 11, Administrative Tools is called Windows Tools.

  3. Select Services, and find Print Spooler in the list of services
  4. Right-click Print Spooler and select Stop from the context menu.
  5. When it's stopped, right-click again and select Start from the context menu.

Clear the local temp folders

Part of general workstation maintenance to occasionally clear the local temporary files and folders. As some of these files and folders are created as a part of the printing process, it may be helpful to clear them out when you experience issues printing to FileCabinet CS.

  1. Close all open applications.
  2. Go to C:\Users\<UserID>\AppData\Local\Temp.

    Note: By default, the AppData folder is hidden, and you may need to make hidden folders visible on your workstation to select the folder, or you can manually type the path in the address bar in the file explorer.

  3. Select all the files in the folder and then delete them. If you receive any messages that a file cannot be deleted because it is in use, select Skip.

    You can use Ctrl+A to select all. You can select Skip after marking the checkbox for all current items.

  4. Go to C:\Windows\Temp and repeat step 3 in this folder.
  5. When the deletion is complete for both folders, empty your recycle bin and print to FileCabinet CS from a non-CS application.

Print driver isolation

  1. Open Control Panel.
  2. Select Administrative Tools.

    Note: The options that are available depend on whether Control Panel is in Category, Small icons, or Large icons view mode.)

    • In Category view, select System and Security, and then Administrative Tools.
    • In the Small or Large icons view mode, choose Administrative Tools.

    In Windows 11, Administrative Tools is called Windows Tools.

  3. Select Print Management from the list.
  4. If Print Management is not available in Windows 11, you may need to take the following steps to install it:
    1. Go to Windows Settings.
    2. Select Apps.
    3. Select Optional features.
    4. Select View features next to Add an optional feature.
    5. Enter Print Management to find it.
    6. Mark the checkbox for Print Management and select Next.
    7. Select Install.  
  5. In Print Management, select All Drivers.
  6. Verify that the Driver Isolation column in the middle pane indicates None for the Filecabinet Solution driver.
  7. If the driver does not show None, right-click the driver and select Set Insolation, then None.
  8. If the driver indicates None, continue to the next troubleshooting step.

User Preferences

There are settings in FileCabinet CS that can make it appear as if the print job is failing, and in some cases, a corrupt user preference file may indeed cause it to truly fail. Use the below steps to resolve user preference related issues.

Disable "Automatically accept printed documents"

  1. Select Setup, User Preferences, then the Misc tab.
  2. Clear both the Automatically accept printed documents (after countdown and no countdown) checkboxes.
  3. Select OK and print the non-CS document again.

Rename the FileCabinet CS user control file

When you rename the FileCabinet CS user preference file the specified user that cannot print non-CS documents, FileCabinet CS creates a new user preference file when the application is re-opened.

  1. Close FileCabinet CS on the workstation that is unable to print.
  2. Go to to X:\WinCSI\FcabSys (where X represents the local drive on which the application is installed).
  3. Rename the ZFCUMSC.<UserID> to ZFCUMSC.<UserID>.old file, or delete it.
  4. Attempt to print the non-CS document again.

Default Printer

When printing to FileCabinet CS, the FileCabinet CS Print Driver references your workstation's default printer and driver to render the documents properly. As it may be related to any failures in this process, make sure you are using the manufacturer's most up to date driver, and/or consider switching your default printer to a different device or driver for testing purposes. The FileCabinet CS Print Driver itself cannot be set as the Windows default printer for it to function properly.

For instructions on changing your Windows default print driver, see the following Microsoft topics for your appropriate operating system:

  • Windows 10 and 11 External link ( What's this?)
    This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.
  • Windows 8 External link

FileCabinet CS Print Service

The FileCabinet CS print driver is a print service that is available as part of the installation. If the print service is stopped, or pointing to the incorrect executable file, all print jobs to FileCabinet CS will fail.

Verify the FileCabinet CS Print Service is started

  1. Open Control Panel.
  2. Select Administrative Tools (or Windows Tools if using Windows 11), the select Services.
  3. Find the FileCabinet CS Print Service and confirm the startup type is set to Automatic, and the status is started or running.
    • If the Status is not started or running, right click the service, and select Start.
    • If the Startup Type needs to be updated:
      • Right-click the service and select Properties.
      • On the General tab select Automatic from the Startup Type dropdown list, then  OK.
  4. If the service needed to be updated, attempt to print the non-CS document to FileCabinet CS again.

Verify the Path to executable

If updating the service was not necessary, or if the issue was not resolved when the status was updated, it is possible that the service is not be pointing to the correct location.

  1. From the Services window, right-click FileCabinet CS Print Service and select Properties.
  2. On the General tab, verify that the Path to executable is pointing to C:\windows\csifcsvc.exe.
  3. If it is not, this can be updated by launching the registry editor and correcting the path in the registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\FCPrintService.

    Editing the registry should only be performed by your qualified IT professional as doing so incorrectly can cause critical issues with your operating system.

Reinstalling the FileCabinet CS Print Driver

If the previous steps have not resolved the printing issues, the FileCabinet CS print driver may need to be reinstalled. Depending on the extent of the issue, you may need to be repeat the following steps multiple times and in multiple ways until printing to FileCabinet CS is successful again.

  1. Close FileCabinet CS if it's open. 
  2. Open Control Panel.
  3. Choose Programs and Features.
  4. Search for the FileCabinet CS Print Driver in the list of programs, and then right-click the item and select Uninstall.
  5. Follow the prompts until the print driver has been uninstalled successfully. (The FileCabinet CS Print Driver should no longer appear in the list when the uninstall completes.)
  6. Close the Programs and Features window, and then navigate to X:\WinCSI\CABINET\DESKTOP (where X represents the local drive where the application is installed) via Windows file explorer.
  7. Right-click on the Setup.exe file, and choose Run as Administrator.

    Note: If you are running the application on a terminal server, be sure to place the server in Install mode prior to launching the Setup.exe file.

  8. Follow the prompts to reinstall the desktop version of FileCabinet CS. Mark the checkbox for FileCabinet CS Print Driver in the Other Installation options.
  9. When the installation is complete, the print driver should be reinstalled. Print the non-CS document to FileCabinet CS again.

If you receive any error messages during the re-install, you may need to first manually delete the following FileCabinet CS Print Driver files. (We recommend that you stop the Print Spooler service prior to deleting these files.)

Directory Path File Name
C:\Windows\System32\spool\drivers\x64\3 fcdrv.bud
fcdrv.dll
fcdrv.gpd
C:\Windows\System32\spool\prtprocs\x64 csintprt.dll
csintprt.pdb

Note: If you are running the application on a 32-bit machine, replace the x64 in the folder path to W32X86.

When the files are deleted, restart the Print Spooler Service and continue the process.

Manually register cscabsv.dll

When running the desktop setup, certain .DLL files including ones critical to printing to FileCabinet CS are registered on the workstation. If printing from CS Suite applications is not working, you may have to manually register the .DLL file responsible for integration.

  1. On the workstation that is unable to print, open Windows Start menu and search for command prompt (cmd.exe).
  2. Right-click the cmd.exe file and select Run as Administrator.
  3. At the command prompt, enter the following command: regsvr32 "X:\WinCSI\Cabinet\cscabsv.dll" (quotations included, and where X:\ represents the local drive location where the application is installed), and press Enter.
  4. You should receive the following message: "X:\WinCSI\Cabinet\cscabsv.dll succeeded." When you receive this message, print to FileCabinet CS again.

Note: If this command fails, either the .dll file does not exist, or the Windows user doesn't have the permissions to register the file. This could be be another issue related to permissions. Review the Permissions guidelines for the CS Professional Suite for our recommendations on permissions.

Embeding vs. Printing

  • When you print a PDF to a CS Professional Suite application, the application generates an image for each page which may result in a substantial increase in file size. To avoid storage issues, we recommend that you embed PDFs in CS Professional Suite applications whenever possible. To embed a file from within FileCabinet CS, choose  Object > Create from file.
  • When you print a PDF to a CS Professional Suite application or print an embedded PDF in an CS Professional Suite application to a printer, we recommend that you use the  Print as Image option in Adobe's  Advanced PDF print settings  External link to ensure that all fonts are rendered properly. 

Other troubleshooting tips

If printing to FileCabinet CS from non-CS Suite applications is still not working after following these procedures, here are a few more items to consider.

  • Reboot your computer and attempt to print again.
  • Verify that the server does not have disk quotas enabled. This can prevent documents from writing to file.
  • Permissions issues related to UAC, Local Administrator, and Windows file/folder permissions can affect printing to FileCabinet CS.
  • Verify permissions are set correctly. See Permissions guidelines for the CS Professional Suite for recommendations.

    Note: If you are running the application on a terminal server, there are specific permissions and best practices to consider. See the Printing, Scanning and display guidelines section in Terminal server best practices for CS Professional Suite applications for more information.

  • Third-party applications can cause a conflict that prevents the print process from completing successfully. Run Selective Startup using MSConfig to disable all non-Microsoft and startup services. Refer to the Perform a clean startup to determine whether background programs are interfering with your game or program External link( What's this?) article for further information.
    This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.
  • Several Windows 10 users report general instability with the print spooler service after upgrading and have had success following the first eight steps in Print Spooler Keeps stopping Automatically - (Fixing Guide). External link  ( What's this?)
    This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.

    This procedure is outside of FileCabinet CS scope of support. Consult your qualified IT professional before completing as it could affect printing from other applications on the workstation.

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If you have attempted all of the above steps it may be necessary to Manually uninstall/reinstall the FileCabinet CS print driver.